Review
Chatra Checked by Vetteroo review
Small e-commerce stores.
We check it out so you don’t have to.
Disclosure: Some links on this page are affiliate links. If you buy through them, we may earn a commission at no extra cost to you. We only recommend things we believe are useful. Read our full disclosure.
- What it is
- Live chat and chatbots for small online stores
- Best for
- Small online stores adding live chat
- Price
- Free; Essential $25/agent/month, checked October 30, 2026
- Prices checked
- October 30, 2026
We researched Chatra's official pricing, terms, product pages, help pages and outside reviews. We haven't used Chatra ourselves, so this is a research-based review, not a hands-on test.
Who it’s best for
- Small e-commerce stores.
- Teams that want chat plus email and social inboxes.
- Owners who want simple bots.
Who should skip it
- Probably not the best fit for large contact centers.
How it works day to day
This part draws on Chatra’s own product pages, help center and documentation, read October 30, 2026 (listed under Sources). We haven’t used Chatra ourselves.
Add the widget to your site, connect email and social inboxes, set triggers, and answer chats from browser or phone.
Key features in use
- Live chat
- Chatbots
- Shared inbox
- Visitor info
- Mobile apps
Setup and learning curve
Under an hour.
Integrations
None.
Support
Chat and email.
Real-world use cases
- Online stores
- Lead capture
- Support
- Sales chat
What it costs
Prices checked October 30, 2026, from Chatra’s own pricing page unless noted. Prices change often, so check the official page before you buy.
- Free $0 for one agent (5 chats a month on the comparison table); Essential $25 and Pro $33 per agent per month on monthly billing (checked October 30, 2026).
- 10-day free trial with no card; yearly billing is offered on the plans page.
What we like
- Free plan.
- Clean, simple chat widget.
- Shows shopping-cart contents.
- Capterra showed 4.7 out of 5 (452 reviews) as of October 30, 2026.
What to watch for
- Per-agent pricing adds up.
- Free plan is very limited.
- Trustpilot showed 3.3 out of 5 as of October 30, 2026, only 3 reviews.
- Fewer AI features than bigger rivals.
The fine print
- Count agent seats before choosing a plan.
The main alternative: Tidio Checked by Vetteroo
Tidio is a live chat and AI chatbot tool with a free plan.
What it costs: Free; Starter $24.17/mo as shown, checked October 26, 2026
Pick Chatra Checked by Vetteroo if you…
- want a simple, friendly widget.
- want cart visibility.
- have a small team.
Pick Tidio Checked by Vetteroo if you…
- want stronger AI bots.
- want more integrations.
- want a larger free plan.
Our take
Chatra is a well-liked, simple live chat for small stores; try the free plan first.
Side by side
| Company | Best for | Starting price | Trial / refund |
|---|---|---|---|
| Chatra Checked by Vetteroo | Small online stores adding live chat | Free; Essential $25/agent/month, checked October 30, 2026 | 10-day trial, no card |
| Tidio Checked by Vetteroo | Small online stores that want live chat plus an AI agent | Free; Starter $24.17/mo as shown, checked October 26, 2026 | Free plan; 7-day free trial |
From our company records. Check the official pages for current prices.
What we checked
- Chatra's pricing, product pages and terms, read October 30, 2026
- Chatra's Trustpilot profile, read October 30, 2026
- Tidio's details: from our published review and its official pages, October 30, 2026
- The other official and outside pages listed under Sources (links checked October 30, 2026)
Sources
- Chatra (official site)
- Chatra plans
- Chatra Capterra reviews
- Chatra G2 reviews
- Chatra Chatra on Trustpilot
How we review
We read the company's own terms, test the sign-up or booking steps where we can, and compare it with alternatives. A commission never changes what we write. Read our disclosure.
Disclosure: Some links on this page are affiliate links. If you buy through them, we may earn a commission at no extra cost to you. We only recommend things we believe are useful. Read our full disclosure.