ChatwootChecked by Vetteroo review

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What it is

Open-source customer support inbox

Best for

Teams that want an open-source shared inbox

Price

Free; paid from $19/agent/month, checked October 30, 2026

Prices checked

October 31, 2026

We researched Chatwoot's official pricing, terms, product pages, help pages and outside reviews. We haven't used Chatwoot ourselves, so this is a research-based review, not a hands-on test.

Who it’s best for

• Startups.
• Support teams.
• Developers who may self-host.

Who should skip it

• Probably not the best fit if you want an all-in-one CRM.

How it works day to day

This part draws on Chatwoot’s own product pages, help center and documentation, read October 31, 2026 (listed under Sources). We haven’t used Chatwoot ourselves.

Connect channels like web chat, email and WhatsApp, then answer from one inbox.

Key features in use

• Shared inbox
• Live chat
• Channels
• Automation
• AI assistant

Setup and learning curve

Under an hour.

Integrations

None.

Support

Email, chat and docs.

Real-world use cases

• Support
• Sales chat
• WhatsApp
• Help center

What it costs

Prices checked October 31, 2026, from Chatwoot’s own pricing page unless noted. Prices change often, so check the official page before you buy.

• Hacker free (2 agents); Startups $19/agent/month; Business $39/agent/month; Enterprise $99/agent/month; 15-day free trial (checked October 30, 2026).
• Its pricing FAQ offers pro-rated refunds on Cloud plans for unused time; Captain AI credits are not refundable.

What we like

• Open source.
• Free starter plan.
• Many channels in one inbox.
• Pro-rated refunds.

What to watch for

• No Trustpilot score yet as of October 30, 2026.
• We found no other review count we could verify.
• AI credits not refundable.
• Self-hosting takes technical skill.

The fine print

• Refunds apply to Cloud plans only.
• AI credits are not refunded.
• Legitimacy signals we found: run by Chatwoot Inc.; its open-source code has been public on GitHub since August 2019 and had about 38,700 stars as of October 31, 2026; it publishes its pricing, terms and a security page.

The main alternative: Tidio Checked by Vetteroo

Tidio is a popular live chat and AI chatbot tool.

What it costs: Free; Starter $24.17/mo as shown, checked October 26, 2026

Read our full Tidio review

Pick Chatwoot if you…

• want open source.
• want many channels.
• want self-hosting.

Pick Tidio if you…

• want a polished chatbot.
• want ecommerce focus.
• want more reviews to go on.

Our take

Chatwoot is a flexible open-source inbox with fair refunds, but little verifiable review data.

Side by side

From our company records. Check the official pages for current prices.

What we checked

• Chatwoot's pricing, product pages and terms, read October 31, 2026
• Trustpilot, searched October 31, 2026 (no usable score for Chatwoot)
• Tidio's details: from our published review and its official pages, October 31, 2026
• The other official and outside pages listed under Sources (links checked October 31, 2026)

Sources

• Chatwoot (official site)
• Chatwoot pricing and FAQ
• Chatwoot terms
• Chatwoot on GitHub

How we review

We read the company's own terms, test the sign-up or booking steps where we can, and compare it with alternatives. A commission never changes what we write. Read our disclosure.