Review
CivitatisReviewed by Vetteroo review
Travelers booking guided tours and day trips.
We check it out so you don’t have to.
Disclosure: Some links on this page are affiliate links. If you buy through them, we may earn a commission at no extra cost to you. We only recommend things we believe are useful. Read our full disclosure.
- What it is
- Guided tours, excursions and free walking tours
- Best for
- Travelers booking tours and day trips, especially in Spain and Latin America
- Price
- Price set per tour; free walking tours, checked October 28, 2026
- Prices checked
- October 28, 2026
We researched Civitatis's official pricing, plan terms, product pages, help documentation and Trustpilot profile. We haven't used Civitatis ourselves, so this is a research-based review, not a hands-on test.
Who it’s best for
- Travelers booking guided tours and day trips.
- Spanish speakers, since many tours run in Spanish.
- Budget travelers who like free (tip-based) walking tours.
Who should skip it
- Probably not the best fit if you want the widest choice of attraction tickets in North America, where GetYourGuide often lists more.
How it works day to day
This part draws on Civitatis’s own product pages, help center and documentation, read October 28, 2026 (listed under Sources). We haven’t used Civitatis ourselves.
Day to day, you search a city, compare tours by price and rating, book, and get a voucher with the meeting point.
Key features in use
- Guided tours and day trips.
- Free walking tours.
- Ratings out of 10 from past customers.
- Activity-by-activity cancellation terms.
- Tours in Spanish and other languages.
Setup and learning curve
No setup: choose a tour, pick a date and group size, and pay.
Integrations
Not applicable; bookings are by voucher in email or the app.
Support
Civitatis offers a help center and customer service.
Real-world use cases
- A family books a guided day trip from Madrid.
- A backpacker joins free walking tours in Buenos Aires.
- A couple books a food tour in Mexico City.
What it costs
Prices checked October 28, 2026, from Civitatis’s own pricing page unless noted. Prices change often, so check the official page before you buy.
- Prices are set per activity and shown in your currency.
- Free walking tours are free to book; guides work for tips.
- Many activities have free cancellation, often up to 24 hours before the start; some need 48 hours and some can't be refunded. Each activity page shows its terms.
What we like
- Large catalog of guided tours, with a strong focus on Spain and Latin America.
- Free walking tours in many cities.
- Trustpilot showed 4.5 out of 5 from about 197,000 reviews as of October 28, 2026.
- Customer ratings are shown on each activity.
What to watch for
- Cancellation rules differ by activity; some tours are non-refundable once booked.
- Smaller catalog than the biggest marketplaces in some regions.
- Free tours still expect a tip at the end.
The fine print
- Read each activity's cancellation window before you book (commonly 24 or 48 hours).
- Refunds go back to your original payment method, usually within 5 to 10 business days, per Civitatis help pages.
- Prices and the cancellation window can change by date, so check them at checkout.
The main alternative: GetYourGuide Reviewed by Vetteroo
GetYourGuide is a larger global marketplace for tours, tickets and activities, with free cancellation on most activities and a reserve-now, pay-later option on many.
What it costs: Priced per activity; free cancellation on most, checked October 29, 2026
Read our full GetYourGuide review
Pick CivitatisReviewed by Vetteroo if you…
- want guided tours in Spain or Latin America.
- like free walking tours.
- want tours in Spanish.
Pick GetYourGuideReviewed by Vetteroo if you…
- want the widest choice worldwide.
- want to reserve now and pay later.
Our take
Civitatis is a well-reviewed place to book guided tours, especially in Spain and Latin America, and its free walking tours are a nice budget option. Check each tour's cancellation window. For the widest worldwide catalog, compare GetYourGuide.
Side by side
| Company | Best for | Starting price | Trial / refund |
|---|---|---|---|
| Civitatis Reviewed by Vetteroo | Travelers booking tours and day trips, especially in Spain and Latin America | Price set per tour; free walking tours, checked October 28, 2026 | Free cancellation on many tours, often up to 24 hours before (varies by activity) |
| GetYourGuide Reviewed by Vetteroo | Travelers booking tours, attraction tickets and day trips | Priced per activity; free cancellation on most, checked October 29, 2026 | Free cancellation on most activities |
From our company records. Check the official pages for current prices.
What we checked
- Civitatis's pricing page and plan terms, read October 28, 2026
- Civitatis's Trustpilot profile, read October 28, 2026
- GetYourGuide's details: read on its official site, October 28, 2026
- The other official pages listed under Sources (links checked October 28, 2026)
Sources
- Civitatis (official site)
- Civitatis help center: refunds
- Civitatis on Trustpilot
- GetYourGuide (official site)
- Civitatis affiliate program
Visit Civitatis’s official site
How we review
We read the company's own terms, test the sign-up or booking steps where we can, and compare it with alternatives. A commission never changes what we write. Read our disclosure.
Disclosure: Some links on this page are affiliate links. If you buy through them, we may earn a commission at no extra cost to you. We only recommend things we believe are useful. Read our full disclosure.