Gorgias Review | Vetteroo

Disclosure: Some links on this page are affiliate links. If you buy through them, we may earn a commission at no extra cost to you. We only recommend things we believe are useful. Read our full disclosure.

What it is: Ecommerce helpdesk with an AI agent
Best for: Shopify and ecommerce brands handling lots of order questions
Price: Starter $10/mo; Basic $50/mo yearly, checked October 28, 2026
Prices checked: October 28, 2026

We researched Gorgias's official pricing, plan terms, product pages, help documentation and Trustpilot profile. We haven't used Gorgias ourselves, so this is a research-based review, not a hands-on test.

Who it’s best for

Shopify and other ecommerce brands.
Teams that answer lots of "where is my order" questions.
Brands that want AI to resolve routine tickets.

Who should skip it

Probably not the best fit for small shops on a tight budget, where Tidio's live chat costs less.

How it works day to day

This part draws on Gorgias’s own product pages, help center and documentation, read October 28, 2026 (listed under Sources). We haven’t used Gorgias ourselves.

Day to day, tickets from email, chat, social and SMS land in one inbox, AI Agent answers routine ones, and agents handle the rest with order details beside them.

Key features in use

Unified helpdesk inbox.
AI Agent.
Order management actions.
Rules, flows and quick responses.
Analytics.

Setup and learning curve

You start the trial, connect your store and channels, and import past tickets.

Integrations

Shopify, BigCommerce, Magento, WooCommerce, Klaviyo, Yotpo, Recharge and 250+ apps.

Support

Live chat in the dashboard and email support.

Real-world use cases

A clothing brand automates order-status replies.
A store handles returns inside tickets.
A team answers Instagram and email from one inbox.

What it costs

Prices checked October 28, 2026, from Gorgias’s own pricing page unless noted. Prices change often, so check the official page before you buy.

Pricing is by tickets a month, not per agent.
Starter: $10 a month, billed monthly only. 50 tickets.
Basic: $50 a month billed yearly, or $60 monthly. 300 tickets.
Pro: $300 a month billed yearly, or $360 monthly. 2,000 tickets.
Advanced: $750 a month billed yearly, or $900 monthly. 5,000 tickets. Enterprise is custom.
Extra tickets cost $0.36 to $0.40 each. AI Agent resolutions cost $0.90 each on yearly plans or $1.00 on monthly plans, and each also counts as a ticket.
Price conflict: a second price listing on the same page showed Basic $77, Pro $471 and Advanced $1,227 a month. Confirm the price at signup.
7-day free trial with all features, no card needed.

What we like

Built for ecommerce, with order actions inside tickets.
Not priced per agent.
AI Agent on every plan.
7-day trial with no card.

What to watch for

Trustpilot showed 2.0 out of 5 from about 153 reviews as of October 28, 2026.
Ticket overages and AI fees add up quickly.
The pricing page showed two different sets of prices on our check.

The fine print

A reply to an old ticket can count as a new billable ticket after a period of inactivity.
Yearly plans are billed up front for 12 months.
Voice and SMS are paid add-ons.

The main alternative: Tidio Reviewed by Vetteroo

Tidio is a live chat and AI chatbot tool for small online stores, with a free plan and lower starting prices.

What it costs: Free; Starter $24.17/mo as shown, checked October 26, 2026

Read our full Tidio review

Pick GorgiasReviewed by Vetteroo if you…

run a busy online store.
want AI to handle order questions.
use Shopify.

Pick Tidio Reviewed by Vetteroo if you…

run a smaller store.
mainly need live chat.

Our take

Gorgias is a powerful helpdesk for ecommerce brands, especially on Shopify. Usage fees and conflicting prices mean you should confirm costs at signup, and outside reviews are poor. Smaller stores should compare Tidio.

Side by side

Company	Best for	Starting price	Trial / refund
Gorgias Reviewed by Vetteroo	Shopify and ecommerce brands handling lots of order questions	Starter $10/mo; Basic $50/mo yearly, checked October 28, 2026	7-day free trial, no card
Tidio Reviewed by Vetteroo	Small online stores that want live chat plus an AI agent	Free; Starter $24.17/mo as shown, checked October 26, 2026	Free plan; 7-day free trial

From our company records. Check the official pages for current prices.

What we checked

Gorgias's pricing page and plan terms, read October 28, 2026
Gorgias's Trustpilot profile, read October 28, 2026
Tidio's details: from our existing company record and review, not re-checked on October 28, 2026
The other official pages listed under Sources (links checked October 28, 2026)

Sources

Visit Gorgias’s official site

How we review

We read the company's own terms, test the sign-up or booking steps where we can, and compare it with alternatives. A commission never changes what we write. Read our disclosure.