LiveAgent Review | Vetteroo

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What it is: Help desk with live chat, email, calls and social messages in one inbox
Best for: Support teams that want chat, email and phone in one help desk
Price: Small $15/agent/mo as of October 29, 2026 (regular $19), checked October 29, 2026
Prices checked: October 29, 2026

We researched LiveAgent's official pricing, terms, product pages, help pages and outside reviews. We haven't used LiveAgent ourselves, so this is a research-based review, not a hands-on test.

Who it’s best for

Support teams handling email, chat and phone together.
Small businesses that want a full help desk at a low price.
Teams that also answer social messages.

Who should skip it

Probably not the best fit if you only need a simple chat widget.

How it works day to day

This part draws on LiveAgent’s own product pages, help center and documentation, read October 29, 2026 (listed under Sources). We haven’t used LiveAgent ourselves.

Emails, chats, calls and social messages arrive as tickets in one inbox; agents reply, transfer or automate them, and customers can use a self-service portal.

Key features in use

Universal inbox
Live chat
Call center
Social media messages
Knowledge base and portal

Setup and learning curve

Start the trial, connect email and add the chat widget.

Integrations

Integrations with ecommerce, CRM and messaging tools; see its integrations page.

Support

24/7 support, per LiveAgent.

Real-world use cases

Customer support
Call center
Ecommerce support
Social customer care

What it costs

Prices checked October 29, 2026, from LiveAgent’s own pricing page unless noted. Prices change often, so check the official page before you buy.

Special offer as of October 29, 2026: Small $15 per agent a month (regular $19), up to 5 agents; Medium $26 (regular $35), up to 15 agents; Large $44 (regular $59). Yearly billing is lower, such as Small $11 (regular $15).
Enterprise: $3,999 a month flat for 80 agents.
Call center and social channels are included on higher plans.
Free trial (official pricing page, checked October 29, 2026).

What we like

Trustpilot showed 4.4 out of 5 from about 618 reviews as of October 29, 2026.
Chat, email, calls and social in one inbox.
Low per-agent prices, with a free trial.
Built-in knowledge base and customer portal.

What to watch for

The current prices are a special offer; regular prices are higher.
The interface has a lot to learn.
Agent caps on Small and Medium plans.

The fine print

Check whether the offer price applies after the first term.
Small allows up to 5 agents; Medium up to 15.
Phone calls may need a separate carrier.

The main alternative: HelpCrunch Reviewed by Vetteroo

What it costs: Basic $12/member/mo billed yearly ($15 monthly), checked October 29, 2026

Read our full HelpCrunch review

Pick LiveAgentReviewed by Vetteroo if you…

want a full help desk cheap.
support customers by phone too.
want one inbox for every channel.

Pick HelpCrunchReviewed by Vetteroo if you…

do not need phone support.
want a flat-price plan for a big team.
want a cleaner interface.

Our take

LiveAgent is a well-reviewed, low-cost help desk that brings chat, email, calls and social into one inbox. Current prices are a special offer, so check the regular rate. Compare HelpCrunch if you do not need phone support.

Side by side

Company	Best for	Starting price	Trial / refund
LiveAgent Reviewed by Vetteroo	Support teams that want chat, email and phone in one help desk	Small $15/agent/mo as of October 29, 2026 (regular $19), checked October 29, 2026	Free trial
HelpCrunch Reviewed by Vetteroo	Small teams that want chat, email support and a knowledge base together	Basic $12/member/mo billed yearly ($15 monthly), checked October 29, 2026	Free trial

From our company records. Check the official pages for current prices.

What we checked

LiveAgent's pricing page and terms, read October 29, 2026
LiveAgent's Trustpilot profile, read October 29, 2026
HelpCrunch's details: from its own Wave 16 draft review, read October 29, 2026
The other official pages listed under Sources (links checked October 29, 2026)

Sources

Visit LiveAgent’s official site

How we review

We read the company's own terms, test the sign-up or booking steps where we can, and compare it with alternatives. A commission never changes what we write. Read our disclosure.