LiveChat Review

Disclosure: Some links on this page are affiliate links. If you buy through them, we may earn a commission at no extra cost to you. We only recommend things we believe are useful. Read our full disclosure.

What it is: Live chat software for websites
Best for: Sales and support teams that want live chat with AI help on their website
Price: $19 per user/mo billed annually; free trial, checked October 26, 2026
Prices checked: October 26, 2026

We researched LiveChat's official pricing, plan terms, product pages and help documentation. We haven't used LiveChat ourselves, so this is a research-based review, not a hands-on test.

Who it’s best for

Online stores and service businesses that want to chat with visitors in real time.
Support teams that want AI to answer common questions.
Sales teams that want to turn website visitors into customers.

Who should skip it

Probably not the best fit for a solo site owner on a tight budget.

How it works day to day

This part draws on LiveChat’s own product pages, help center and documentation, read October 26, 2026 (listed under Sources). We haven’t used LiveChat ourselves.

Day to day, agents answer chats from one inbox, see who is on the site and what they are viewing, and hand off to AI for common questions. Managers check reports on chat volume and sales.

Key features in use

Live chat widget for your website.
AI agents that answer common questions.
Canned responses and chat routing.
Visitor tracking and sales tracking.
Reports and an API.

Setup and learning curve

Start the free trial, add the chat widget code or a plugin to your site, invite agents and set up canned responses.

Integrations

LiveChat has a marketplace of integrations for ecommerce, CRM and help desk tools, plus an API and MCP server.

Support

LiveChat has a help center and customer support.

Real-world use cases

An online store answers sizing questions in real time.
A SaaS company uses AI to handle password questions.
A travel agency chats with visitors comparing trips.

What it costs

Prices checked October 26, 2026, from LiveChat’s own pricing page unless noted. Prices change often, so check the official page before you buy.

Essential: $19 per user a month billed annually. For small teams starting with chat.
Growth: $79 per user a month billed annually. For teams using chat to drive sales. Includes AI resolutions (the pricing page example shows 200 a month for 5 users).
Enterprise: custom pricing.
Yearly billing saves up to 24% versus monthly. Extra AI resolutions: $49.50 per 50. Extra API calls: $29.50 per 100,000. Taxes not included.
Free trial available.

What we like

Polished live chat with AI agents included.
Clear per-user pricing.
Many integrations, plus an API and MCP server.
Free trial to test it.

What to watch for

Per-user pricing adds up for bigger teams.
AI resolutions beyond your plan cost extra.
Monthly billing costs more than yearly.

The fine print

Listed prices are billed annually.
API calls are capped by plan (10,000 or 20,000 a month).
Taxes are added at checkout.

The main alternative: Tidio

Tidio is the closest alternative for small businesses. It has a free plan and lower starting prices, with live chat, an AI agent and chatbots.

What it costs: Free; Starter $24.17/mo as shown, checked October 26, 2026

Read our full Tidio review

Pick LiveChat if you…

want a polished live chat for a sales or support team.
want AI to handle common questions.
value many integrations.

Pick Tidio if you…

want a free plan or a lower starting price.
run a small store with a small team.

Our take

LiveChat is a polished live chat tool with AI included and clear per-user pricing. Costs rise with team size and AI use. For a free plan and lower start, compare Tidio.

Side by side

Company	Best for	Starting price	Trial / refund
LiveChat	Sales and support teams that want live chat with AI help on their website	$19 per user/mo billed annually; free trial, checked October 26, 2026	Free trial
Tidio	Small online stores that want live chat plus an AI agent	Free; Starter $24.17/mo as shown, checked October 26, 2026	Free plan; 7-day free trial

From our company records. Check the official pages for current prices.

What we checked

LiveChat's pricing page and plan terms, read October 26, 2026
Tidio's details: its pricing and feature pages, read October 26, 2026
LiveChat's feature pages, help-center articles and integration pages, read October 26, 2026

Sources

Visit LiveChat’s official site

How we review

We read the company's own terms, test the sign-up or booking steps where we can, and compare it with alternatives. A commission never changes what we write. Read our disclosure.