Review
tawk.toChecked by Vetteroo review
Small businesses on a budget.
We check it out so you don’t have to.
Disclosure: Some links on this page are affiliate links. If you buy through them, we may earn a commission at no extra cost to you. We only recommend things we believe are useful. Read our full disclosure.
- What it is
- Free live chat software
- Best for
- Small businesses that want free live chat
- Price
- Free; branding removal $29/mo, checked October 30, 2026
- Prices checked
- October 30, 2026
We researched tawk.to's official pricing, terms, product pages, help pages and outside reviews. We haven't used tawk.to ourselves, so this is a research-based review, not a hands-on test.
Who it’s best for
- Small businesses on a budget.
- Nonprofits.
- Sites that want chat without per-agent fees.
Who should skip it
- Probably not the best fit if you need polished support from the vendor.
How it works day to day
This part draws on tawk.to’s own product pages, help center and documentation, read October 30, 2026 (listed under Sources). We haven’t used tawk.to ourselves.
Install a widget, answer chats from the web or phone, and turn chats into tickets.
Key features in use
- Live chat
- Ticketing
- Knowledge base
- Mobile apps
- AI Assist
Setup and learning curve
Minutes.
Integrations
WordPress, Shopify, Wix and more.
Support
Help center and chat.
Real-world use cases
- Support chat
- Sales chat
- Nonprofit help
- Lead capture
What it costs
Prices checked October 30, 2026, from tawk.to’s own pricing page unless noted. Prices change often, so check the official page before you buy.
- Live chat is free.
- Paid add-ons include branding removal ($29/mo), hired chat agents (about $1 an hour) and AI Assist (checked October 30, 2026).
What we like
- Free with unlimited agents.
- Mobile apps.
- Optional hired agents.
- Ticketing and knowledge base included.
What to watch for
- Trustpilot showed 2.1 out of 5 as of October 30, 2026, a weak score we disclose; read recent reviews before you buy.
- Branding unless you pay.
- AI and add-ons cost extra.
- Support quality varies.
The fine print
- Add-ons are billed separately.
- Hired agents are billed per hour.
The main alternative: Olark Checked by Vetteroo
What it costs: About $29/agent/mo, checked October 30, 2026
Pick tawk.toChecked by Vetteroo if you…
- want free chat.
- have many agents.
- want hired agents.
Pick Olark Checked by Vetteroo if you…
- want polished paid chat.
- need CRM integrations.
- want vendor support.
Our take
tawk.to gives you free live chat with unlimited agents, but its weak Trustpilot score and paid add-ons are worth weighing.
Side by side
| Company | Best for | Starting price | Trial / refund |
|---|---|---|---|
| tawk.to Checked by Vetteroo | Small businesses that want free live chat | Free; branding removal $29/mo, checked October 30, 2026 | Free plan |
| Olark Checked by Vetteroo | Businesses that want simple human live chat | About $29/agent/mo, checked October 30, 2026 | Check current trial |
From our company records. Check the official pages for current prices.
What we checked
- tawk.to's pricing, product pages and terms, read October 30, 2026
- tawk.to's Trustpilot profile, read October 30, 2026
- Olark's details: from our published review and its official pages, October 30, 2026
- The other official and outside pages listed under Sources (links checked October 30, 2026)
Sources
How we review
We read the company's own terms, test the sign-up or booking steps where we can, and compare it with alternatives. A commission never changes what we write. Read our disclosure.
Disclosure: Some links on this page are affiliate links. If you buy through them, we may earn a commission at no extra cost to you. We only recommend things we believe are useful. Read our full disclosure.