Textline Review | Vetteroo

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What it is: Business texting (SMS) platform for support and sales teams
Best for: Teams handling customer conversations by text message
Price: Essentials $149/mo; Pro $349/mo, checked October 29, 2026
Prices checked: October 29, 2026

We researched Textline's official pricing, plan terms, product pages, help documentation and Trustpilot profile. We haven't used Textline ourselves, so this is a research-based review, not a hands-on test.

Who it’s best for

Support teams whose customers prefer to text.
Service businesses sending reminders and updates.
Healthcare teams that need HIPAA-ready texting.

Who should skip it

Probably not the best fit if your customers mainly use WhatsApp, where Wati is built for that.

How it works day to day

This part draws on Textline’s own product pages, help center and documentation, read October 29, 2026 (listed under Sources). We haven’t used Textline ourselves.

Day to day, agents answer texts in a shared inbox, assign conversations, and use templates for common replies.

Key features in use

Shared SMS inbox.
Assignments and internal notes.
Templates and auto-replies.
Broadcast texts.
HIPAA plans.

Setup and learning curve

Create an account, register a business number, and invite agents.

Integrations

Lists integrations including Salesforce and HubSpot.

Support

Help center and contact options are listed on its site.

Real-world use cases

A repair shop texts customers when cars are ready.
A clinic sends appointment reminders.
A support team handles order questions by text.

What it costs

Prices checked October 29, 2026, from Textline’s own pricing page unless noted. Prices change often, so check the official page before you buy.

Essentials: $149 a month. 3 agents and at least 600 message credits a month.
Pro: $349 a month. 5 agents and at least 2,000 message credits a month.
Enterprise: custom pricing.
Extra agents cost $50 a month on Essentials or $70 on Pro; extra message credits cost $0.03 each, bought in advance.
HIPAA plans are priced separately. Phone number registration costs extra.

What we like

Shared text inbox for a team.
HIPAA plans available.
Three-year conversation history on base plans.
Free account to try it.

What to watch for

Trustpilot showed 3.3 out of 5 from 172 reviews as of October 29, 2026.
Costs more than basic texting apps.
Message credits and number registration add to the bill.

The fine print

Credits are bought in advance.
Carrier registration fees apply to business numbers.
Annual billing needs a sales conversation.

The main alternative: Wati.io Reviewed by Vetteroo

What it costs: Growth $59/mo yearly ($69 monthly), checked October 29, 2026

Read our full Wati.io review

Pick TextlineReviewed by Vetteroo if you…

support customers by text.
need HIPAA texting.
want a shared team inbox.

Pick Wati.ioReviewed by Vetteroo if you…

have customers on WhatsApp.
want chatbots and broadcasts.

Our take

Textline gives teams a shared SMS inbox with HIPAA options. It is pricey, credits add up, and its outside rating is mixed. For WhatsApp customers, compare Wati.

Side by side

Company	Best for	Starting price	Trial / refund
Textline Reviewed by Vetteroo	Teams handling customer conversations by text message	Essentials $149/mo; Pro $349/mo, checked October 29, 2026	Free account to start, no card needed
Wati.io Reviewed by Vetteroo	Businesses that sell and support customers over WhatsApp	Growth $59/mo yearly ($69 monthly), checked October 29, 2026	7-day free trial

From our company records. Check the official pages for current prices.

What we checked

Textline's pricing page and plan terms, read October 29, 2026
Textline's Trustpilot profile, read October 29, 2026
Textline's plan prices were confirmed through its help center and a search of its pricing pages, because the pricing page capture didn't show the dollar amounts
Wati.io's details: from our existing company record and review, not re-checked on October 29, 2026
The other official pages listed under Sources (links checked October 29, 2026)

Sources

Visit Textline’s official site

How we review

We read the company's own terms, test the sign-up or booking steps where we can, and compare it with alternatives. A commission never changes what we write. Read our disclosure.