Review
Olark Checked by Vetteroo review
Small sales and support teams.
We check it out so you don’t have to.
Disclosure: Some links on this page are affiliate links. If you buy through them, we may earn a commission at no extra cost to you. We only recommend things we believe are useful. Read our full disclosure.
- What it is
- Live chat software
- Best for
- Businesses that want simple human live chat
- Price
- About $29/agent/mo, checked October 30, 2026
- Prices checked
- October 30, 2026
We researched Olark's official pricing, terms, product pages, help pages and outside reviews. We haven't used Olark ourselves, so this is a research-based review, not a hands-on test.
Who it’s best for
- Small sales and support teams.
- Businesses that want human chat.
- Teams needing chat transcripts in a CRM.
Who should skip it
- Probably not the best fit on a zero budget.
How it works day to day
This part draws on Olark’s own product pages, help center and documentation, read October 30, 2026 (listed under Sources). We haven’t used Olark ourselves.
Visitors chat from your site; agents answer and transcripts flow to your CRM.
Key features in use
- Live chat
- Chatbox customization
- Transcripts
- Reports
- AI answers
Setup and learning curve
Paste a code; minutes.
Integrations
Salesforce, HubSpot, Zendesk, Slack.
Support
Chat and email.
Real-world use cases
- Sales chat
- Support chat
- Lead capture
- Nonprofit help
What it costs
Prices checked October 30, 2026, from Olark’s own pricing page unless noted. Prices change often, so check the official page before you buy.
- Live chat about $29 per agent a month.
- AI plan $400/mo billed yearly ($4,800 a year), plus $29 per extra agent (checked October 30, 2026).
What we like
- Simple, focused live chat.
- CRM integrations.
- Nonprofit discounts.
- AI option.
What to watch for
- Trustpilot showed 3.0 out of 5 as of October 30, 2026, an average score.
- AI plan is costly.
- Per-agent pricing adds up.
- Fewer features than full help desks.
The fine print
- The AI plan is billed annually.
- Check extra-agent pricing.
The main alternative: tawk.to Checked by Vetteroo
What it costs: Free; branding removal $29/mo, checked October 30, 2026
Pick Olark Checked by Vetteroo if you…
- want polished chat.
- need CRM integrations.
- want support.
Pick tawk.toChecked by Vetteroo if you…
- want free chat.
- have a tiny budget.
- want hired agents by the hour.
Our take
Olark is a straightforward live chat tool for small teams, but per-agent and AI pricing adds up fast.
Side by side
| Company | Best for | Starting price | Trial / refund |
|---|---|---|---|
| Olark Checked by Vetteroo | Businesses that want simple human live chat | About $29/agent/mo, checked October 30, 2026 | Check current trial |
| tawk.to Checked by Vetteroo | Small businesses that want free live chat | Free; branding removal $29/mo, checked October 30, 2026 | Free plan |
From our company records. Check the official pages for current prices.
What we checked
- Olark's pricing, product pages and terms, read October 30, 2026
- Olark's Trustpilot profile, read October 30, 2026
- tawk.to's details: from our published review and its official pages, October 30, 2026
- The other official and outside pages listed under Sources (links checked October 30, 2026)
Sources
How we review
We read the company's own terms, test the sign-up or booking steps where we can, and compare it with alternatives. A commission never changes what we write. Read our disclosure.
Disclosure: Some links on this page are affiliate links. If you buy through them, we may earn a commission at no extra cost to you. We only recommend things we believe are useful. Read our full disclosure.