Review
TypewiseReviewed by Vetteroo review
Support teams that want AI to resolve common tickets.
We check it out so you don’t have to.
Disclosure: Some links on this page are affiliate links. If you buy through them, we may earn a commission at no extra cost to you. We only recommend things we believe are useful. Read our full disclosure.
- What it is
- AI customer service agents and writing assistant for support teams
- Best for
- Support teams adding AI that resolves tickets
- Price
- $99/mo + $2 per resolution, checked October 29, 2026
- Prices checked
- October 29, 2026
We researched Typewise's official pricing, plan terms, product pages, help documentation and Trustpilot profile. We haven't used Typewise ourselves, so this is a research-based review, not a hands-on test.
Who it’s best for
- Support teams that want AI to resolve common tickets.
- Teams that want AI drafts with a human approving replies.
- Companies paying per outcome rather than per seat.
Who should skip it
- Probably not the best fit if you want a complete help desk with AI included, where Gorgias suits online stores.
How it works day to day
This part draws on Typewise’s own product pages, help center and documentation, read October 29, 2026 (listed under Sources). We haven’t used Typewise ourselves.
Day to day, the AI answers or drafts replies to incoming tickets, agents approve or edit, and you track resolutions and costs.
Key features in use
- AI agents that resolve tickets.
- AI drafting with human approval.
- Writing assistant for agents.
- Resolution tracking.
Setup and learning curve
Connect your help desk, add knowledge sources, and set which tickets the AI may handle.
Integrations
Lists standard integrations including Salesforce, with custom integrations on higher plans.
Support
Help center and contact options are listed on its site.
Real-world use cases
- An online retailer lets AI answer where-is-my-order tickets.
- An insurer drafts replies for agents to approve.
- A SaaS team speeds up first responses.
What it costs
Prices checked October 29, 2026, from Typewise’s own pricing page unless noted. Prices change often, so check the official page before you buy.
- Entry plan: $99 a month or $999 a year. 1 user, a $20 monthly AI budget, and pay as you go at $2 per resolution.
- Mid plan: $599 a month or $5,999 a year. 5 users, a $100 monthly AI budget, and volume packages down to $1 per resolution.
- Business: $2,000 a month, billed annually, with a $1,500 monthly AI budget. Enterprise is quoted.
- Extra users: $89 per user a month.
- Unresolved tickets are not charged, per the pricing page.
What we like
- Pay per resolution; unresolved tickets are free.
- AI can draft replies for agents to approve.
- Monthly or yearly billing on the two lower plans.
- AI handoff to a person for actions that need approval.
What to watch for
- Trustpilot showed 4.1 out of 5 from only 18 reviews as of October 29, 2026.
- Per-resolution fees make costs vary month to month.
- Extra users are $89 each a month.
The fine print
- AI budgets are capped per plan.
- Check what counts as a resolution.
- The $2,000 Business plan is billed annually, per the pricing page.
The main alternative: Gorgias Reviewed by Vetteroo
What it costs: Starter $10/mo; Basic $50/mo yearly, checked October 28, 2026
Pick TypewiseReviewed by Vetteroo if you…
- want AI to close simple tickets.
- prefer outcome-based pricing.
- already have a help desk.
Pick GorgiasReviewed by Vetteroo if you…
- run a Shopify or ecommerce store.
- want the help desk and AI in one tool.
Our take
Typewise adds AI that resolves or drafts support replies, with pricing tied to results. Its outside review count is tiny and costs vary with volume. Online stores should compare Gorgias.
Side by side
| Company | Best for | Starting price | Trial / refund |
|---|---|---|---|
| Typewise Reviewed by Vetteroo | Support teams adding AI that resolves tickets | $99/mo + $2 per resolution, checked October 29, 2026 | Free trial |
| Gorgias Reviewed by Vetteroo | Shopify and ecommerce brands handling lots of order questions | Starter $10/mo; Basic $50/mo yearly, checked October 28, 2026 | 7-day free trial, no card |
From our company records. Check the official pages for current prices.
What we checked
- Typewise's pricing page and plan terms, read October 29, 2026
- Typewise's Trustpilot profile, read October 29, 2026
- Gorgias's details: from our existing company record and review, not re-checked on October 29, 2026
- The other official pages listed under Sources (links checked October 29, 2026)
Sources
Visit Typewise’s official site
How we review
We read the company's own terms, test the sign-up or booking steps where we can, and compare it with alternatives. A commission never changes what we write. Read our disclosure.
Disclosure: Some links on this page are affiliate links. If you buy through them, we may earn a commission at no extra cost to you. We only recommend things we believe are useful. Read our full disclosure.